Terms & Conditions

Effective Date: 19-09-2025
Last Updated: 19-09-2025

Welcome to Floreve Bloom & Gifts Specialist.
By accessing or purchasing from [floreve.com.my], you agree to these Terms & Conditions.
Please read them carefully before using our site or services.

1. General

  • These Terms apply to all orders of our flower soap bouquets, preserved floral gifts, engraved photo frames, surprise gift boxes, and car boot decoration services (“Products & Services”).

  • We may update these Terms at any time. Updates take effect when posted.

2. Eligibility

  • You must be at least 18 years old or have parental/guardian consent to place an order.

  • By purchasing, you confirm that all information you provide is true and accurate.

3. Orders & Acceptance

  • All orders are subject to availability and our acceptance.

  • For custom or engraved items, full payment is required before production begins.

  • We reserve the right to refuse or cancel orders for reasons including incorrect pricing, stock issues, or suspected fraud.

4. Pricing & Payment

  • Prices are listed in Malaysian Ringgit (MYR) and include applicable taxes unless stated otherwise.

  • We may change prices without notice.

  • Payments must be made through our approved payment methods. We do not store credit/debit card details.

5. Product & Service Details

  • Handcrafted Nature: Each floral gift is handmade, so slight variations in colour, arrangement, or size may occur.

  • Car Boot Decoration: Customers must provide accurate vehicle access details and ensure the car is available at the agreed time and location.

  • Engraved Photo Frames: Ensure all spelling, dates, and images provided are correct; we are not responsible for errors in customer-supplied content.

6. Shipping, Delivery & Set-Up

  • Delivery times are estimates and may vary due to courier delays or unforeseen events.

  • Risk of loss passes to you upon delivery to the address provided.

  • For car boot decorations, we will coordinate set-up timing; delays caused by inaccurate information or late arrival may incur extra charges.

7. Returns, Refunds & Exchanges

  • Due to the nature of customized and perishable items, we generally do not accept returns or refunds once products or services are confirmed, except for:

    • Defective or damaged items on arrival (report within 12 hours with photos).

    • Service errors proven to be our responsibility.

  • Surprise gift boxes and car boot setups are non-refundable once prepared.

8. Customer Responsibilities

You agree to:

  • Provide accurate delivery details and contact information.

  • Ensure someone is available to receive deliveries.

  • Obtain any necessary permissions (e.g., car park entry for car boot decoration).

9. Intellectual Property

All website content, product photos, and designs remain the property of Floreve Bloom & Gifts Specialist.

You may not copy or reproduce them without our written consent.

10. Limitation of Liability

  • Our liability is limited to the amount you paid for the product or service.

  • We are not liable for indirect or consequential damages, including missed surprises due to incorrect information or customer delays.

11. Indemnity

You agree to indemnify Floreve Bloom & Gifts Specialist and its staff from any claims or damages arising from your misuse of our website, products, or services.

12. Privacy

Your personal data will be handled according to our [Privacy Policy](https://floreve.com.my/privacy-policy/), in compliance with the Malaysian Personal Data Protection Act 2010 (PDPA).

13. Governing Law & Dispute Resolution

These Terms are governed by the laws of Malaysia, and any disputes shall be resolved in the courts of [Selangor Darul Ehsan].

14. Contact Us

For questions about these Terms & Conditions, contact:
Floreve Bloom & Gifts Specialist
Email: floreve.bloomngifts@outlook.com
Address: 2-9, Avia Plus, Jalan Desa Utama, Bandar Country Home, 48000 Rawang, Selangor.