Privacy Policy
(Malaysia PDPA Compliant)

Effective Date: 19-09-2025
Last Updated: 19-09-2025

1. Introduction

Floreve Bloom & Gifts Specialist values your privacy and is committed to protecting your personal data in accordance with the Malaysian Personal Data Protection Act 2010 (PDPA).
This Policy explains how we collect, use, disclose and safeguard your personal data when you visit or make a purchase at floreve.com.my

2. What Personal Data We Collect

We may collect and process the following categories of personal data:

  • Identity & Contact Details: name, email, phone, billing and delivery addresses.

  • Order & Payment Information: purchase history, payment method details (note: we do not store full credit/debit card numbers; all payments are processed by our PCI-DSS–compliant payment providers).

  • Technical Data: IP address, browser type, device information, login data, and cookies.

Marketing Preferences: newsletter or promotional email opt-ins.

3. Purpose of Collecting Personal Data

Under the PDPA, we collect and use your personal data for purposes including:

  • Processing, fulfilling, and delivering your orders.

  • Contacting you regarding orders, deliveries, or customer service inquiries.

  • Managing your account and verifying your identity.

  • Sending marketing or promotional materials (only with your consent).

  • Improving our website, products, and services.

  • Meeting legal and regulatory obligations (e.g., tax or accounting requirements).

If you choose not to provide certain data, we may be unable to provide some services.

4. Disclosure of Personal Data

We do not sell your personal data. We may share it only with:

  • Service Providers: shipping/courier companies, payment processors, IT and marketing service providers—only to the extent necessary to perform their functions.

  • Regulatory & Legal Authorities: where required to comply with laws, regulations, or court orders.

Business Transfers: in the event of a merger, acquisition, or sale of assets, provided appropriate safeguards are in place.

5. Your PDPA Rights

You have the right to:

  1. Access your personal data we hold.

  2. Correct or update inaccurate or incomplete data.

  3. Withdraw consent to processing (e.g., unsubscribe from marketing).

  4. Request deletion of your personal data where permitted by law.

To exercise these rights, please contact us at [your contact email].
We will respond within a reasonable timeframe as required by the PDPA.

6. Security of Your Data

We use appropriate administrative, technical, and physical safeguards (including SSL encryption and secure servers) to protect your data.
However, no electronic transmission or storage method is 100% secure, so we cannot guarantee absolute security.

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined above or to comply with legal obligations (e.g., tax record retention).

8. Cookies & Tracking

Our site uses cookies and similar technologies to:

  • Remember items in your shopping cart.

  • Analyse site traffic and usage trends.

  • Enhance your shopping experience.

You can manage or disable cookies in your browser settings, but this may affect site functionality.

9. Cross-Border Transfers

Where personal data is transferred outside Malaysia (e.g., to a cloud service provider), we ensure that the receiving country or organization provides a comparable level of data protection as required by the PDPA.

10. Third-Party Links

Our website may include links to external sites. We are not responsible for the privacy practices of those third parties.

11. Changes to This Policy

We may update this Policy from time to time. The updated version will be posted on this page with the “Last Updated” date.

12. Contact Us

If you have any questions or requests regarding this Privacy Policy or your personal data, please contact:

Floreve Bloom & Gifts Specialist
Email: floreve.bloomngifts@outlook.com
Address: 2-9, Avia Plus, Jalan Desa Utama, Bandar Country Home, 48000 Rawang, Selangor.